Please Read the Following Policies and Instructions Carefully!
We strictly enforce our policies; if you feel that you or your group cannot abide by the following
policies, please contact us immediately.
Initial Booking Deposit: In order to confirm a reservation, a booking deposit equaling fifty (50)
percent of the total rent is due at the time of making the reservation.
Short Notice Reservations: Reservations made less than fourteen (14) days from the arrival
date must pay by credit card.
Balance of Final Payment Policy: The balance of the rent, tax, cleaning fee and security
deposit are due thirty (30) days prior to arrival. The balance payment can be made by credit
card, check, cashier’s check or money order. Please allow 5 days for mailing and send
payments to Océano Rentals, P.O. Box 577, Lukeville, AZ 85341, or payments may be made
directly to Océano Account #737-203-117 at any Chase in Arizona. Please fax a copy of the
receipt with your name and reservation number to (928) 569-0051. Checks drawn from
financial institutions outside the State of Arizona will not be accepted. Reservations will not be
held if the Booking Deposit or Balance Payments are not received by the respective due
dates. A late fee of $10 will be charged for balances paid after the due date. Returned
checks will be charged a minimum of $25.00 fee.
Cancellation Policy: Cancellations made thirty (30) or more days prior to scheduled arrival will
be charged $50.00 or 20%, of the Booking Deposit whichever is more; for cancellations made
twenty-nine (29) to fifteen (15) days prior to scheduled arrival, the Booking Deposit will be
forfeited. If cancellation is made in less than fourteen (14) days prior to scheduled arrival, all
rental monies and tax, excluding Security Deposit and cleaning fee will be forfeited. No
refunds will be given for holiday time periods. Recognized holidays can be found at the
following link http://www.oceano-rentals.com/Holidays.htm.
Policy on Pets: If a home owner has specifically requested that renters cannot bring pets, we
are obligated to respect that stipulation. Please do not request any alteration to this policy or
ignore it in such a way as to risk eviction and no refund of Rent, Tax, Cleaning Fee or Security
Deposit monies.
Occupancy: All properties have occupancy limitations and are clearly defined. If your group
size exceeds the number listed on this confirmation, you are subject to eviction with no refund
and loss of Security Deposit. Children must be counted as occupants. Our homes are not to
be used as a gathering place unless specific prior approval has been given. The occupancy
limits for each property can be found on our website at www.Oceano-Rentals.com or send us
an e-mail at info@Oceano-Rentals.com.
Other Expectations: Fireworks are not allowed. Excessive noise or any other form of
unacceptable behavior is a violation of the contract and will result in loss of deposit and/or
eviction. Violations include, but are not limited to, parties and using the unit as a gathering
place. Money will be deducted from your Security Deposit for those infractions listed on your
Confirmation Sheet. In addition, Money will be deducted from the Security Deposit for such
things as:
a). Failure to secure all windows and doors upon departure.
b). Failure to turn off all fans and air conditioners upon departure.
c). Failure to bag trash and take it outside to garbage containers.
d). Failure to leave house in reasonably clean condition and free of trash, etc.
Retention of Security Deposits and Evictions: An inventory is completed before each arrival
and after each departure. Missing or damaged items will be charged against your security
deposit and/or the credit card used as a guarantee. Financial responsibility is not limited to
the posted security deposit. Evictions rarely occur but when they do, they are most often
executed for exceeding the listed occupancy, for parties, and/or for being disruptive to
neighbors. Evictions are possible for other reasons and are handled on a case-by-case
basis. Please note that no refunds will be issued for evictions. Please be respectful to the
property, the neighbors and our policies so evictions can be avoided.
Important Las Conchas Notice: The Las Conchas Homeowners’ Association Rules and our
homeowners prohibit renters from bringing ATV’s, dune buggies, dirt bikes, rails or wave
runners into the Las Conchas community. Violators, who do so, risk impoundment of the
vehicle(s) and prosecution by the local police. These vehicles brought in by renters or visitors,
with or without Las Conchas stickers, will be refused entry at the Guard Gate. Violators who
by-pass the Guard Gate do so at the risk of impoundment of the vehicle(s) and prosecution by
the local police. The Association and the city of Puerto Peñasco enacted this ordinance to
preserve the desert environment, which was rapidly being destroyed by off-road vehicles. At
no time are any of these vehicles to be ridden on the beach side of Las Conchas (with the
exception of the Las Conchas Guards patrolling the area and enforcing the rules). For more
information visit the Las Conchas website, www.lasconchasac.org. If you are unsure if the
property you have reserved is in Las Conchas, please send an e-mail to info@Oceano-
Rentals.com.
Age Requirement: During busy time periods such as Spring Break, Memorial Day, and Labor
Day, it is necessary to establish age minimums. People under the age of 25, must be
accompanied by parents throughout the duration of the reservation. If the age requirement or
parental accompaniment is not satisfied at check-in, access will be denied to the property and
all rental monies, taxes, and cleaning fee will be forfeited. If you are unsure if you, or your
group, meet the age requirement, please send us an e-mail at info@Oceano-Rentals.com or
call us at 011-52-638-383-5413.
NOTE: Océano Rentals cannot be responsible for lack of electricity due to power outages
having anything to do with storms, humidity, the electrical company (CFE) or by any other
means out of our control. Nor can we be held responsible for water shortages that occur due
to the lack of water in the town of Puerto Peñasco or the Las Conchas development. If at all
possible, every effort will be made to find you other accommodations within our inventory.
Satellite reception is very difficult to maintain in this region, as a result, we cannot guarantee
operability.
Ø Occupancy must not exceed the number listed on the confirmation or you are subject to
eviction with no refund and loss of Security Deposit.
Ø Children must be counted as occupants.
Ø A late fee handling charge will be assessed for balances received after due date.
Ø CHECK-IN TIME IS 4:00 P.M. Do not check in at the property unless otherwise directed to
do so. Check in at the Océano Rental office on Fremont Blvd. Click here for directions and
maps.
Ø CHECK-OUT TIME IS 12 NOON Please return the key to our office by noon (Arizona time)
on your check-out day. Do not leave the key at the unit or at the Guard House. If you leave
early, there is a key drop at the office.
Ø SECURITY DEPOSIT REFUNDS WILL BE RETURNED IN ABOUT 2 WEEKS.
By giving your credit card number on the following screen, you agree to the above stated
policies. You also agree that you are the legal cardholder authorized to use this number.